Canada has become a popular customer support outsourcing destination for several reasons. Some of the top reasons include cultural affinity, bilingual support, high levels of professionalism and politeness, as well as strong educational and digital skills. Furthermore, when compared to offshore service providers, Canadian service providers tend to deliver higher trust and communication quality while offering competitive pricing models. However, with a plethora of options available, choosing the best customer support outsourcing companies in Canada can be an overwhelming task.
This blog walks you through some of the best customer support outsourcing companies in Canada and helps you choose the ideal partner for your business.
Best Customer Support Outsourcing Companies in Canada
- TELUS International (TELUS Digital) – TELUS International stands as a global leader with deep roots in Canada. They offer a suite of customer support services and serve companies of all sizes. Furthermore, this is one of the customer support outsourcing companies in Canada that leverages AI-powered chatbots and data analytics to deliver personalized customer experiences. Additionally, their industry-specific expertise makes them a versatile and reliable partner for companies from different market segments.
- Teleperformance Canada – Teleperformance offers memorable and empathetic customer services at scale. They provide various customer support functions, including voice, chat, and social media support. This is one of the customer support outsourcing companies in Canada, suitable for high-volume multilingual operations. Additionally, they possess strong infrastructure with AI-human integration and domain-specific teams to deliver reliable support.
- Allianze BPO Services – Allianze BPO Services is one of the best customer support outsourcing companies with a representative office in Canada. They specialize in BPO services along with customer support services. Furthermore, they serve various industries, including healthcare, IT, logistics, real estate, and so on. By offering technology-leveraged operations at competitive pricing models, they have a reputation for delivering quality-focused outcomes. Besides, they follow a transparent pricing model with scalable operations, aligning with the client’s requirements.
- NTT Business Process Outsourcing – This BPO provider, with 40 years of experience in customer support, is one of the best customer support outsourcing companies in Canada. NTT Business Process Outsourcing was formerly Millenium1 Solutions and was acquired by Dimension Data’s CX and Digital Workplace division of the global NTT Group. They offer multilingual support and deep industry expertise for their clients.
- Nordia – Nordia is one of the best customer support outsourcing companies in Canada. Founded in 1999, the company has an extensive network of contact centers nationwide. As a nationwide service provider, their workforce is rich with a diverse and bilingual talent pool. Additionally, the company prioritizes the well-being of its employees, consistently ranking them as Canada’s best. This focus on employee happiness translates to higher-quality customer interactions and lower attrition rates.
- Blue Ocean Contact Center – Blue Ocean is one of the award-winning customer support outsourcing companies in Canada. This Canadian-owned and operated company focuses on highly customized contact center solutions. For companies seeking a true outsourcing partner, Blue Ocean will be an ideal partner. That is to say, their highly trained and dedicated team can function as a smooth and efficient extension of the organization.
Wrapping Up
The top customer support outsourcing companies in Canada offer best-in-class services with various features. This includes a potent combination of cultural alignment, multilingual capabilities, technical proficiency, and operational efficiency. They are indeed trusted and reliable choices for outsourcing customer support. Moreover, these companies’ services are scalable and of high quality. They also provide targeted solutions for specialized needs and regional focus as needed. Therefore, choose the right customer support outsourcing companies in Canada.
When choosing a customer support partner, consider business needs ultimately. Be it multilingual support, technological infrastructure, compliance sensitivity, or personalized services, consider the service providers that most align with your business needs.
Allianze BPO Services is one of the best customer support outsourcing companies in Canada. Interested in partnering with us or need personalized quotes? Contact us at support@allianzebposervices.com!
